Refund Policy

We want every customer to get exactly what they paid for. This Refund Policy explains when we refund, replace or exchange, how to ask, and the cases where a refund is not possible. It forms part of our Terms & Conditions.

1. When you are eligible

You are entitled to a replacement, exchange or refund when your correct payment has reached our account and one of the following happens:

• Not delivered: we fail to deliver your access within 24 hours of payment verification and cannot offer an acceptable alternative.
• Not working on arrival: the invitation, link or credentials we sent do not work and we cannot fix them within 24 hours of you telling us.
• Stops working during the plan: the tool stops working, loses its premium features or is revoked during the subscription period you paid for, through no fault of yours. We first restore or replace it; if we cannot, we refund the unused portion.
• Out of stock: the plan you paid for is unavailable and you do not want an alternative.
• Duplicate payment: you paid twice for the same order by mistake; the extra payment is refunded in full.

2. How to request

1. Contact us on WhatsApp (fastest) or through the Contact page within the subscription period.
2. Give your order code (TH-…), the transaction ID and a short description of the problem. For "not working" issues, add a screenshot or screen recording of the error.
3. Allow us to troubleshoot first (for example re-sending an invite or replacing the account). Most problems are solved within an hour.
4. If the problem cannot be fixed, we will confirm the refund or replacement in writing.

3. Processing time

Approved refunds are sent within 1–3 working days. Replacements and exchanges are usually completed the same day. Your bank or wallet may take additional time to show the credit.

4. Refund method

Refunds are sent to the same JazzCash, Easypaisa or bank account the payment came from, in PKR. Any transfer fee charged by your bank or wallet is deducted from the refund only when the refund is at your request and not due to our failure. We cannot refund to a different person's account.

5. Exchange / replacement option

Instead of a refund you may choose:

• Replacement of the same tool and plan (new invite / account);
• Exchange for a different tool or plan of equal value; or
• Upgrade to a higher plan, paying only the difference.

Exchanges are offered when the original plan is in stock and the problem is not caused by misuse.

6. Non-refundable cases

No refund, replacement or exchange is owed when:

• you sent payment to an account or number other than the one shown on our checkout page, including numbers shared by third parties or impersonators;
• you sent the wrong amount and do not complete the payment;
• you submitted a fake, edited, reused or someone else's screenshot (this is fraud and leads to a permanent ban);
• you provided an incorrect email address or other wrong delivery details and access was delivered there;
• the access was delivered and worked, and you changed your mind or no longer need the tool;
• access was lost because you shared, sold or transferred it, changed account/recovery details against our instructions, violated the tool provider's terms, or your own email account was compromised;
• you did not accept the invitation before it expired despite our reminders, unless we can re-send it (which we normally do free of charge within the plan period);
• the subscription period has already ended.

7. Partial-use cases

If a tool stops working part-way through your plan and we cannot restore or replace it, we refund the unused portion of the plan, calculated by the number of full days remaining out of the total plan days. Example: a 30-day plan that fails on day 10 with no replacement available is refunded at 20/30 of the price. Where we deliver a replacement within 24 hours, the plan simply continues and no refund is due.

8. Questions

Not sure if your case qualifies? Message us on WhatsApp with your order code; we will tell you straight away what we can do.